At Ravi Hair, we want your order process to be clear, safe and easy to follow. This policy explains how you can place an order, confirm payment and avoid mistakes before your hair is prepared or shipped.

1. How to place an order

You can place your order by contacting Ravi Hair directly through WhatsApp.

Please send us your order requirements, including:

1. Product type, such as bundles, wigs, closures or frontals
2. Hair texture, such as straight, body wave, deep wave or curly
3. Hair length
4. Hair color
5. Quantity
6. Hair grade or quality request
7. Packaging request, if needed
8. Destination country
9. Preferred shipping method, if you already have one

The more clearly you share your requirements, the easier it is for us to prepare the right quotation for you.

2. Quotation and order confirmation

After receiving your request, Ravi Hair will check your order details and send you a quotation.

Your quotation may include:

1. Product details
2. Quantity
3. Length and texture
4. Unit price
5. Total product cost
6. Shipping cost, if available
7. Estimated preparation time
8. Payment instructions

Before you make payment, please check all details carefully. This helps you avoid wrong lengths, wrong textures, wrong colors or missing items.

3. Invoice confirmation before payment

For your safety, Ravi Hair will confirm your order through an invoice or written order confirmation before payment.

Please only pay after you have checked and agreed with:

1. Product name
2. Quantity
3. Length
4. Texture
5. Color
6. Total amount
7. Payment method
8. Receiver information
9. Shipping information

If anything is unclear, please ask us before sending payment.

4. Payment methods

Available payment methods will be confirmed directly by Ravi Hair when you place your order.

Please do not send money to any account, phone number or payment link that has not been confirmed by

Ravi

Hair through our official

WhatsApp.

Ravi Hair official WhatsApp: +84 971 209 812

This helps protect you from fake accounts, wrong payment details or unnecessary payment risk.

5. Deposit and balance payment

For some orders, especially wholesale orders, customized orders or made-to-order products, Ravi

Hair may require a deposit before preparing the hair.

The remaining balance should be paid before shipping, unless both sides agree otherwise in writing.

Your invoice will clearly show:

1. Deposit amount, if required
2. Remaining balance
3. Payment deadline
4. Order preparation condition
5. Shipping condition

Your order will only be shipped after the required payment is fully confirmed.

6. When your order starts

Your order usually starts after Ravi Hair confirms your payment.

For ready-stock items, we can prepare the order faster after payment confirmation.

For customized or wholesale orders, preparation time may depend on hair type, length, color, quantity and packaging request.

We will update you if your order needs more time, so you can plan your sales, customer delivery or business schedule better.

7. Payment confirmation

After making payment, please send us your payment proof through WhatsApp.

Your payment proof may include:

1. Screenshot of the transaction
2. Transfer receipt
3. Transaction ID
4. Sender name
5. Payment amount
6. Payment date

This helps Ravi Hair check your payment faster and continue processing your order without delay.

8. Bank fees and transaction charges

Some payment methods may include bank fees, transfer fees, currency conversion fees or international transaction charges.

These fees are usually charged by your bank or payment provider, not by Ravi Hair.

Please check the fee before payment so the final amount received is correct.

If the received amount is lower than the invoice amount because of transaction fees, Ravi Hair may ask you to complete the missing balance before shipping.

9. Order changes after payment

If you want to change your order after payment, please contact us as soon as possible.

Changes may be possible if your order has not been prepared, customized, colored, packed or shipped.

Once the hair has been prepared according to your confirmed order, some changes may no longer be possible.

This includes changes in:

1. Length
2. Texture
3. Color
4. Quantity
5. Hair grade
6. Packaging
7. Shipping method

To protect your money, please check your order carefully before payment.

10. Order cancellation

If you want to cancel your order, please contact Ravi Hair immediately.

Cancellation may be accepted if the order has not been prepared or customized.

For customized orders, colored hair, special textures, private-label packaging or wholesale preparation, cancellation may not be available once production or preparation has started.

If cancellation is accepted, refund details will be discussed based on the order status and payment method.

11. Safety reminder for buyers

To protect your payment, please follow these steps before sending money:

1. Confirm you are speaking with Ravi Hair through our official WhatsApp
2. Check the invoice carefully
3. Confirm the payment receiver information
4. Do not pay to unknown personal accounts
5. Keep your payment receipt
6. Send payment proof to Ravi Hair after payment
7. Wait for payment confirmation before expecting production or shipment

These steps help you reduce payment risk and keep your order clear from the beginning.

12. Contact us

If you have any questions about your order, invoice or payment, please contact Ravi Hair before making payment.

Ravi Hair

WhatsApp: +84 971 209 812