Welcome to Ravi Hair. These Terms & Conditions explain how we handle wholesale inquiries, sample orders, bulk orders, payment, processing, shipping, quality proof and claim review.

Please read this page carefully before placing an order. When you confirm an order with Ravi Hair, you agree to follow the terms below, unless different written terms are confirmed on your invoice, order chat or official agreement.

Ravi Hair supplies Vietnamese human hair products for business buyers, including hair vendors, salons, wig makers, order collectors, beauty stores and wholesale buyers. Because many orders are customized by length, texture, color, grade, lace, quantity and packing, each order must be confirmed clearly before payment and shipment.

Our goal is simple: help you order with clear specifications, approve real proof before shipping, and reduce avoidable disputes after delivery.

1. Wholesale order nature

Ravi Hair mainly works with buyers who purchase hair for resale, salon use, wig making, custom production or wholesale import.

Your order may include:

1. Hair bundles.
2. Raw Vietnamese hair bundles.
3. Bulk hair.
4. Closures.
5. Frontals.
6. Bundles with closure.
7. Bundles with frontal.
8. Human hair wigs.
9. Colored hair or custom textures, if available.

Each product type has different QC points. Bundles need weight, length, weft, ends and texture proof. Closures and frontals need lace, knots, parting, density and match proof. Wigs need cap,

lace, density, hairline and construction proof. Bulk hair needs direction, alignment, weight, length and packing proof.

Before placing an order, please make sure the product form matches your buyer’s real use.

2. Product information

Ravi Hair tries to describe each product as clearly as possible. However, human hair is a natural material, so color tone, texture, strand thickness, wave pattern and curl behavior may vary slightly between batches.

Before payment, you should confirm:

1. Product form.
2. Hair type.
3. Texture.
4. Length.
5. Weight.
6. Drawn grade.
7. Color.
8. Lace size and lace type if included.
9. Wig cap size and density if included.
10. Quantity.
11. Packing requirement.
12. Destination country.
13. Shipping method.
14. Claim rule.

Do not rely only on product photos. Product photos show examples, but wholesale orders should be confirmed with current order details and proof before shipping.

3. Raw, virgin, remy and processed hair claims

Hair terms can be misunderstood. Ravi Hair recommends confirming the exact hair type before ordering.

Raw hair usually refers to hair that is minimally processed after collection.

Virgin hair usually means hair that has not been chemically treated.

Remy hair usually refers to cuticle direction and hair alignment.

Processed hair may include hair that has been dyed, bleached, steamed, acid-washed, silicone-coated, heat-styled or chemically treated.

These terms are not always the same. Before selling a product to your own buyers as raw, virgin or Remy, please ask Ravi Hair to clarify the hair type and processing history for your specific order.

If your order includes 613 blonde, burgundy, piano, ombre, highlight, body wave, deep wave, curly or other styled textures, please ask whether the texture or color has been processed before using raw or natural wording in your own sales copy.

4. Order confirmation

An order is considered confirmed only after both sides agree on the final order details and Ravi Hair receives the required payment.

Your order confirmation should include:

1. Product name or product type.
2. Length.
3. Texture.
4. Color.
5. Grade.
6. Weight.
7. Quantity.
8. Lace details if relevant.
9. Wig details if relevant.
10. Packing request if relevant.
11. Shipping address.
12. Receiver phone number.
13. Payment amount.
14. Processing time estimate.
15. Claim conditions.

Please check all details carefully before payment. If the buyer provides wrong order details, wrong address, wrong phone number or unclear specifications, Ravi Hair may not be responsible for delays or delivery problems caused by incorrect information.

5. Sample orders

Ravi Hair recommends sample orders before large bulk orders, especially for new buyers.

A sample helps you test:

1. Product quality.
2. Hair type.
3. Texture behavior.

4. Length and weight.
5. Ends and grade.
6. Weft or lace quality.
7. Communication.
8. Shipping process.
9. Claim support.

After receiving a sample, you should inspect, wash if needed, air-dry, comb, measure, weigh and test the hair before placing a larger order.

A good sample does not automatically guarantee every future bulk batch will be exactly the same. Human hair can vary by batch. For bulk orders, you should approve current-batch proof before shipping.

6. Bulk orders

Bulk orders need stricter confirmation because one shipment may affect many of your customers.

Before approving a bulk shipment, please confirm:

1. Final order list by SKU.
2. Product type.
3. Hair type.
4. Texture.
5. Length.
6. Weight.
7. Grade.
8. Color.
9. Lace details if included.
10. Wig details if included.
11. Quantity.
12. Packing list.
13. Carton proof.
14. Shipping method.
15. Tracking process.
16. Current-batch videos.

Do not approve a bulk shipment only because the sample looked good. Please approve the actual batch before it leaves Vietnam.

7. Prices and quotations

All prices are based on order specifications. Price may change depending on:

1. Hair type.
2. Length.
3. Weight.
4. Drawn grade.
5. Texture.
6. Color.
7. Product form.
8. Lace size.
9. Wig density.
10. Custom work.
11. Quantity.
12. Shipping cost.
13. Payment fees if applicable.

A quote is valid only for the specific details confirmed at the time of quotation. If you change length, grade, texture, color, lace, density, quantity, packing or shipping method, the price may change.

Ravi Hair may update prices when raw material cost, labor cost, exchange rate, shipping rate or product availability changes.

8. Payment terms

Payment terms must be confirmed before production or packing.

Depending on the order type, Ravi Hair may require full payment or deposit before processing. Some custom orders, colored orders, wig orders, large lace orders or special production orders may require stronger payment confirmation before work starts.

Your order will not be processed until the required payment is received and confirmed.

Please keep your payment receipt and order confirmation. If payment is delayed, processing time may also be delayed.

9. Processing time

Processing time depends on product type, quantity, texture, color, lace size, wig construction and whether the item is catalog or custom.

Simple catalog items may be prepared faster. More complex orders may require more time.

As a general draft guideline:

1. Catalog straight or common texture orders may take about 3–5 working days.

2. More difficult or custom orders may take about 10–14 working days.
3. Large lace pieces, 13×4 frontals, 13×6 frontals, custom wigs, special colors, curly/wavy blonde orders or mixed orders may need additional confirmation.

Working days do not usually include weekends or public holidays.

Processing time is an estimate, not a guaranteed delivery date. Shipping time is separate from processing time.

10. Qc proof before shipping

Ravi Hair may provide QC proof before shipping based on your product type and order agreement.

For bundles, proof may include:

1. Gram scale video.
2. True length measurement.
3. Weft close-up.
4. Ends close-up.
5. Texture close-up.
6. Comb-through or hand-running video.
7. Packing proof.

For wavy or curly hair, proof may include wet-to-dry comeback video if needed.

For closures and frontals, proof may include lace close-up, knot proof, parting proof, density view, hairline proof, lace size confirmation and bundle-to-lace match.

For wigs, proof may include inside-cap photo, lace close-up, knot proof, hairline video, density view, true length proof and packing proof.

For bulk hair, proof may include loose hair close-up, gram scale proof, length proof, direction or alignment explanation, ends proof and packing proof.

Once you approve the proof and the order is shipped, claim review will be based on the confirmed order details and approved proof.

11. Shipping and delivery

Shipping method, shipping cost and estimated delivery time must be confirmed before payment or before shipment.

Shipping time depends on destination country, courier, customs, local delivery conditions, holidays and other factors outside Ravi Hair’s control.

After shipment, Ravi Hair will provide tracking information when available.

The buyer is responsible for providing a complete and correct shipping address, receiver name, phone number and any required import information.

Ravi Hair is not responsible for delays caused by:

1. Wrong shipping address.
2. Wrong receiver phone number.
3. Customs inspection.
4. Import tax or duty issues.
5. Courier delay.
6. Local delivery failure.
7. Receiver unavailable.
8. Force majeure events.

12. Customs, duties and import taxes

Buyers with an accepted international order are responsible for customs duties, import taxes, local charges, clearance fees and any destination-country requirements unless otherwise confirmed in writing.

Ravi Hair can support shipping communication where possible, but the buyer is responsible for understanding import rules in the destination country.

Please check your local customs rules before placing a wholesale order.

13. Order changes and cancellations

Please confirm all order details carefully before payment.

If you need to change your order, contact Ravi Hair as soon as possible. Changes may not be possible after sourcing, production, coloring, wig making, lace work, packing or shipment has started.

Custom orders, colored hair, lace products, wigs, special textures and bulk orders may not be cancelable after processing begins.

If cancellation is accepted, any refund or credit will depend on the order status, product type, labor already completed, materials prepared and payment terms.

14. Returns and exchanges

Because human hair products are hygiene-sensitive and many wholesale orders are customized, Ravi Hair does not accept casual returns after the hair has been used, washed, cut, installed, colored, altered or resold.

Return, exchange, replacement, credit or refund review may be available only if the received product does not match the confirmed order details or approved proof.

All claims must follow the claim process below.

15. Claim window

If you believe your order does not match the confirmed details or approved proof, please contact Ravi Hair within 7 days after receiving the order.

The hair must remain in original condition during claim review.

Please do not wash, cut, install, bleach, dye, tone, heat-style, alter, resell or make the hair into a wig before the issue is reviewed.

For wholesale orders, Ravi Hair recommends recording an unboxing video when the package arrives. This helps both sides check packing, quantity and product condition clearly.

16. What may be covered by claim review

Ravi Hair may review claims related to:

1. Wrong product type.
2. Wrong length compared with approved proof.
3. Wrong weight compared with approved proof.
4. Wrong texture compared with approved proof.
5. Wrong color compared with approved proof.
6. Wrong lace size or lace type.
7. Wrong closure or frontal size.
8. Clear bundle-to-lace mismatch.
9. Clear packing mistake.
10. Product not matching current-batch proof approved before shipment.

Each claim must be supported by clear photos, videos, packing proof and order details.

17. What may not be covered

Claims may not be accepted if:

1. The hair has been washed before claim review.

2. The weft has been cut.
3. The lace has been cut.
4. The hair has been installed.
5. The hair has been made into a wig.
6. The hair has been bleached, dyed, toned or chemically treated by the buyer.
7. The hair has been heat-styled, curled, straightened or altered after delivery.
8. The issue is caused by improper care, rough brushing, poor detangling or lack of moisture for curly hair.
9. The buyer approved the proof before shipping and the received product matches that proof.
10. The claim is reported after the claim window.
11. The issue comes from incorrect order details provided by the buyer.
12. The buyer cannot provide clear evidence.

Please inspect the order carefully before use.

18. How to submit a claim

To submit a claim, please send Ravi Hair:

1. Order number or invoice.
2. Full product photos.
3. Close-up photos of the issue.
4. Clear videos showing the issue.
5. Packing photos or unboxing video if available.
6. Product labels or packing list.
7. Approved proof received before shipping if available.
8. Short explanation of what does not match.

For length issues, show the hair measured clearly.

For weight issues, show the hair on a gram scale.

For texture issues, show the hair clearly in dry condition and, if needed, after water and air-drying.

For lace issues, show the lace close-up, knots, parting, hairline and the full closure, frontal or wig.

For packing issues, show all items received, carton, labels and packing list.

19. Claim solutions

After reviewing the claim evidence, Ravi Hair may offer one of the following solutions if the claim is valid:

1. Replacement for the affected item.
2. Credit for a future order.
3. Repair or correction support where possible.
4. Partial compensation for a confirmed issue.
5. Refund only when the order terms and claim conditions allow it.

The solution depends on the product type, issue severity, evidence provided, order terms and whether the hair remains in original condition.

Ravi Hair will not promise a solution before reviewing the evidence.

20. Buyer responsibility

Before payment, the buyer is responsible for confirming all order details.

This includes:

1. Product type.
2. Hair type.
3. Texture.
4. Length.
5. Weight.
6. Grade.
7. Color.
8. Lace details.
9. Wig details.
10. Quantity.
11. Packing request.
12. Shipping address.
13. Receiver information.
14. Payment terms.
15. Claim rule.

After receiving the order, the buyer is responsible for inspecting the hair before use. Do not wash, cut, install, color, bleach, alter or resell the hair before checking it.

21. Product care responsibility

Human hair needs proper care. Wavy, curly, blonde, 613, colored and processed hair usually need more careful maintenance than natural black straight hair.

Ravi Hair is not responsible for damage caused by improper care, harsh brushing, excessive heat, strong chemicals, poor detangling, incorrect bleaching, wrong coloring process, lack of moisture for curly hair or installation mistakes.

If you resell the hair, please give your customers correct care instructions. This can help reduce complaints and protect your brand reputation.

22. Website content

The information on the Ravi Hair website is for product guidance and wholesale inquiry support.

Ravi Hair tries to keep product information accurate, but product availability, prices, textures, colors, lace options, density options, processing time and shipping conditions may change.

Website content does not replace final order confirmation. The final order details must be confirmed through official communication, invoice or written order agreement.

23. Intellectual property

All Ravi Hair website content, product photos, videos, text, design, logos and brand materials belong to Ravi Hair unless otherwise stated.

You may not copy, reuse, edit, resell, publish or distribute Ravi Hair content without permission.

If Ravi Hair provides product proof for your order, please ask before using private QC videos, packing videos or customer-related materials publicly.

24. Communication

Ravi Hair may communicate with buyers through website forms, email, WhatsApp or other agreed channels.

For faster order confirmation, please keep all important order details in writing. This includes product specs, price, payment, shipping, proof approval and claim discussion.

Verbal or unclear requests may lead to misunderstanding. Written confirmation protects both sides.

Need help confirming your order details? Message Ravi Hair on WhatsApp: +84 971 209 812.

25. Limitation of responsibility

Ravi Hair is responsible for preparing and shipping products according to the confirmed order details and approved proof.

Ravi Hair is not responsible for:

1. Buyer resale results.
2. Buyer profit or loss.
3. Customer complaints caused by wrong product explanation by the buyer.
4. Damage caused by buyer handling, coloring, bleaching, installation or styling.
5. Delays caused by customs or courier issues outside Ravi Hair’s control.
6. Import duties, taxes or destination-country charges.
7. Incorrect address or receiver information provided by the buyer.
8. Product issues reported after the claim window.
9. Products changed, used or altered before claim review.

26. Updates to these terms

Ravi Hair may update these Terms & Conditions when business process, product policy, payment methods, shipping conditions or claim rules change.

The version published on this page applies unless different written terms are confirmed for your order.

Please review this page before placing a new order.

27. Contact

For questions about products, wholesale orders, payment, shipping, QC proof or claim review, please contact Ravi Hair.

WhatsApp: +84 971 209 812

Before sending payment, please confirm your product details, proof requirements, payment terms, processing time, shipping method and claim rule in writing.