At Ravi Hair, quality guarantee does not only mean saying “good hair.” It means helping you check the right proof before your order leaves Vietnam, so you can protect your salon, resale business, wig customers or wholesale buyers after delivery.

When you buy hair for resale, one wrong shipment can affect many customers at once. Short length, underweight bundles, thin ends, weak weft, wrong lace, mismatched texture or a bulk batch that does not match the sample can damage your reputation. That is why Ravi Hair focuses on clear product confirmation, real QC proof and sample-to-bulk control before shipping.

Our guarantee is simple: your order should match the agreed product details and the approved proof we send before shipment.

What we check before shipping

Before your order is packed, Ravi Hair checks the key details based on the product you choose.

For hair bundles, we check hair type, texture, length, bundle weight, drawn grade, weft, ends, color and packing.

For closures and frontals, we check lace size, lace type, knots, parting, density, hairline, texture match, color match and packing.

For wigs, we check hair type, cap construction, lace area, knots, density, parting, hairline, texture, length, cap size and packing.

For bulk hair, we check hair direction, alignment, weight, length, texture, color, ends and packing.

For wavy or curly hair, we may also provide wet-to-dry or texture comeback proof when needed, because texture can look different before and after water.

For blonde, 613, burgundy, piano, ombre, highlight or other colored hair, we check color tone, processing condition, dryness risk, shedding risk and color match before shipping.

Qc proof you can request before shipment

You can ask Ravi Hair for QC proof before your sample or bulk order is shipped.

For bundles, you may request:

1. Gram scale video.
2. True length measurement video.
3. Weft close-up.
4. Ends close-up.
5. Texture close-up.
6. Comb-through or hand-running video.
7. Wet-to-dry proof for wave or curl.
8. Packing proof.

For closures and frontals, you may request:

1. Lace close-up.
2. Knot close-up.
3. Parting proof.
4. Density view.
5. Hairline proof.
6. Lace size confirmation.
7. Texture and color match with bundles.
8. Packing proof.

For wigs, you may request:

1. Inside-cap photo or video.
2. Lace close-up.
3. Knot proof.
4. Parting proof.
5. Hairline video.
6. Density view.
7. True length measurement.
8. Texture proof.
9. Packing proof.

For bulk hair, you may request:

1. Gram scale proof.
2. True length measurement.
3. Loose hair close-up.
4. Direction or alignment explanation.
5. Ends proof.
6. Hand-running video.
7. Packing proof by length, color, texture and weight.

For wholesale orders, we recommend approving current-batch proof before shipping. Old sample videos are useful for reference, but they do not replace proof of the actual goods being shipped to you.

Hair type guarantee

Ravi Hair will confirm the hair type before your order is processed. This may include raw hair, virgin hair, Remy hair, processed hair or color-treated hair, depending on your selected product.

We do not recommend selling every product as “raw” without clarification. If the hair has been dyed, bleached, steamed, acid-washed, silicone-coated, heat-styled or chemically treated, that should be clear before you sell it to your buyers.

Raw hair, virgin hair and Remy hair are not always the same claim. Before ordering, you can ask us to explain:

1. What type of hair is used.
2. Whether the hair is raw, virgin, Remy, processed or color-treated.
3. Whether the texture is natural, selected, steamed, heat-styled or chemically created.
4. Whether the color is natural black, 1B, dyed black, color-corrected or custom colored.
5. Whether the hair is suitable for your buyer’s use case.

This helps you avoid overpromising to your own customers.

Length and weight guarantee

For bundles, Ravi Hair checks the bundle weight before shipping. If your order is based on the common 100g bundle standard, we can provide gram scale proof before shipment.

For length, hair is checked by true measurement. Wavy and curly hair should be measured after stretching, because the dry texture can make the hair look shorter than the ordered length.

Before shipping, you can request a length measurement video for your sample or bulk order. If the received hair does not match the approved length proof, contact us before washing, cutting, installing or altering the hair.

Drawn grade and ends guarantee

Ravi Hair will confirm the drawn grade before your order is processed.

Single Drawn hair usually has more natural tapering and thinner ends.

Double Drawn hair should look fuller through the length and is often a safer middle option for salons and resellers.

Super Double Drawn hair is expected to look fuller and heavier toward the ends, and is usually used for premium orders.

Because grade names can be misunderstood, we recommend checking the ends before shipping. You can ask for ends close-up, hanging bundle video, hand-spread proof and true length proof before approving your order.

Our guarantee is based on the drawn grade you ordered and the proof you approved before shipping.

Texture guarantee

Ravi Hair will confirm the texture before processing and packing your order.

Straight and bone straight hair should be checked for smoothness, length, ends and finish.

Body wave, loose wave, deep wave, water wave and curly hair should be checked for texture pattern and texture behavior after water when needed.

Curly, kinky curly, water wave and other stronger textures need more care after delivery. These textures may require moisture, gentle detangling and proper maintenance. They should not be treated like straight hair.

For wavy or curly orders, you can ask for wet-to-dry proof before shipment. This helps you check whether the texture returns after water and drying.

Lace, closure, frontal and wig guarantee

If your order includes closure, frontal or wig products, Ravi Hair checks both hair quality and lace quality.

For closures and frontals, we check lace size, lace type, knots, density, parting, hairline, texture match and color match.

Common closure sizes may include 2×4, 2×6, 4×4, 5×5 and 6×6, depending on availability. Common frontal sizes may include 13×4 and 13×6, depending on availability.

For wigs, we check cap construction, lace area, knots, density, hairline, parting, texture, length and cap details. Wig orders have more QC points than bundle orders, so proof should be reviewed carefully before shipping.

If you are testing Ravi Hair for the first time, bundles or bundles with closure/frontal may be easier to verify than complex wig orders.

What is covered

Ravi Hair will review your claim if the product you receive does not match the agreed order details or the proof approved before shipping.

Covered issues may include:

1. Wrong product type.
2. Wrong length compared with approved measurement proof.
3. Wrong weight compared with approved gram proof.
4. Wrong texture compared with approved proof.
5. Wrong color compared with approved proof.
6. Wrong lace size or lace type.
7. Wrong closure or frontal size.
8. Clear bundle-to-lace mismatch.
9. Clear packing mistake.
10. Product not matching current-batch proof approved before shipment.

Each issue must be reviewed with photos, videos and order details. Ravi Hair will compare your evidence with the confirmed order details and the proof approved before shipping.

What is not covered

To keep claim review fair, Ravi Hair may not accept a claim if the hair has already been changed or used.

Claims may not be covered if:

1. The hair has been washed before claim review.
2. The weft has been cut.
3. The hair has been installed.
4. The hair has been made into a wig.
5. The lace has been cut.
6. The hair has been bleached, dyed, toned or chemically treated by the buyer.
7. The hair has been heat-styled, curled, straightened or altered after delivery.
8. The issue is caused by improper care, rough brushing, poor detangling or lack of moisture for curly hair.
9. The buyer approved the proof before shipping and the received product matches that proof.
10. The claim is reported after the claim window.

For this reason, please inspect the hair carefully before using it.

Claim window

Please contact Ravi Hair within 7 days after receiving your order if you believe the product does not match the confirmed order or approved proof.

The hair should stay in its original condition during claim review. Please do not wash, cut, install, dye, bleach, alter, resell or make the hair into a wig before the issue is reviewed.

For wholesale orders, we recommend recording an unboxing video when the package arrives. This helps both sides review packing, quantity and product condition more clearly.

How to submit a claim

To submit a quality claim, please send Ravi Hair:

1. Your order number or invoice.
2. Photos of the full product.
3. Close-up photos of the issue.
4. Clear videos showing the issue.
5. Packing photos or unboxing video if available.
6. Photos of product labels or packing list.
7. The approved proof you received before shipping, if available.
8. A short explanation of what does not match.

For length issues, please show the hair measured clearly.

For weight issues, please show the hair on a gram scale.

For texture issues, please show the hair in dry condition and, if needed, after water and air-drying.

For lace issues, please show lace close-up, knots, parting, hairline and the full closure, frontal or wig.

For packing issues, please show all items received, carton, labels and packing list.

How Ravi hair handles valid claims

After receiving your claim evidence, Ravi Hair will review the issue against:

1. The confirmed order details.
2. The approved sample or current-batch proof.
3. The product condition after delivery.
4. The photos and videos you provide.
5. The claim conditions agreed before ordering.

If the claim is valid, Ravi Hair may offer one of the following solutions depending on the issue and order terms:

1. Replacement for the affected item.
2. Credit for a future order.
3. Repair or correction support where possible.
4. Partial compensation for a confirmed issue.
5. Refund only when the order terms and claim conditions allow it.

The solution depends on the product type, issue severity, claim evidence and whether the hair is still in original condition.

Sample order protection

For new buyers, Ravi Hair recommends starting with a sample order before moving into larger wholesale quantities.

A sample helps you test:

1. Hair quality.
2. Supplier communication.
3. Proof process.
4. Shipping process.
5. Texture behavior.
6. Weight and length accuracy.
7. Claim handling.
8. Suitability for your market.

After a good sample, you can move into a controlled bulk order with current-batch proof before shipment.

Bulk order protection

Bulk orders need stricter proof than sample orders because one issue can affect many customers.

Before approving a bulk shipment, you should confirm:

1. Final order list by SKU.
2. Product type.
3. Hair type.
4. Texture.
5. Length.
6. Weight.

7. Drawn grade.
8. Color.
9. Lace size and lace type if relevant.
10. Quantity.
11. Packing list.
12. Carton proof.
13. Shipping method.
14. Current-batch videos.

Do not approve bulk shipping only because the sample looked good. Approve the actual batch before it leaves Vietnam.

Processing time and qc time

Processing time depends on product type, texture, color, lace size, quantity and whether the order is catalog or custom.

Simple catalog items may be prepared faster. More complex orders, such as custom textures, large lace pieces, colored hair, 613 blonde, special wigs or mixed wholesale orders, may need more time.

Before payment, Ravi Hair will confirm the estimated processing time for your exact order. QC proof and packing proof should be reviewed before shipping.

Buyer responsibility

To help Ravi Hair protect your order, please confirm all details before payment:

1. Product form: bundles, bulk hair, closure, frontal, wig or extension.
2. Hair type: raw, virgin, Remy, processed or color-treated.
3. Texture.
4. Length.
5. Weight.
6. Drawn grade.
7. Color.
8. Lace size and lace type if relevant.
9. Quantity.
10. Shipping address.
11. Claim rule.
12. Proof needed before shipping.

Please review QC proof carefully before approving shipment. Once the goods are shipped, claim review will be based on the confirmed order details and approved proof.

Our promise to wholesale buyers

Ravi Hair understands that you are not only buying hair. You are protecting your customer trust, your salon result, your resale margin and your long-term business reputation.

That is why our Quality Guarantee is built around clear product confirmation, real QC proof, honest product description and current-batch approval before shipping.

Need help checking your order proof before sample or bulk? Message Ravi Hair on WhatsApp: +84 971 209 812.