At Ravi Hair, we respect your privacy and protect the information you share with us. This policy explains what information we collect, how we use it, and how you can contact us if you need support.
1. Information we may collect from you
When you contact Ravi Hair, we may collect the information you provide to help us support your order better, including:
- Your name
- Your WhatsApp number
- Your country or delivery location
- Your shipping address
- Your hair requirements, such as texture, length, color, quantity and product type
- Your payment confirmation or transaction details
- Your messages, photos, videos or feedback related to your order
We only ask for information that helps us confirm your order, prepare the right products and deliver them to you safely.
2. How we use your information
Ravi Hair uses your information to support your buying process from consultation to after-sales service.
Your information may be used to:
- Reply to your questions
- Prepare your quotation or invoice
- Confirm your order details before payment
- Arrange production or stock preparation
- Send you product photos or videos before shipping
- Book delivery with a shipping agent or courier
- Share tracking information
- Support you if there is any issue after delivery
This helps you check the order clearly and reduce mistakes before your hair is shipped.
3. How we protect your information
Your personal information is kept confidential by Ravi Hair.
We do not sell your personal information to other companies. We do not publicly share your name, phone number, address, order details or payment information.
Your information is only used for order support, customer service and delivery purposes.
4. When we may share your information
In some cases, we may need to share limited information with trusted third parties to complete your order.
For example, we may share your name, phone number and shipping address with:
- Shipping agents
- Courier companies
- Payment service providers
- Order support or customer service partners
We only share the information needed to process your order, arrange delivery or solve order-related issues.
5. Payment information
Ravi Hair may ask you to send payment confirmation after you complete payment.
We use this information only to verify your payment and process your order. Please do not send unnecessary sensitive payment information unless our team asks for it.
To protect yourself, always confirm payment details directly with Ravi Hair before sending money.
6. Photos, videos and customer feedback
You may send us product photos, videos, reviews or feedback after receiving your order.
Ravi Hair will not use your private images, business information or customer content for marketing without your permission.
If we would like to use your feedback, photo or video for our website, social media or promotional content, we will ask for your consent first.
7. How long we keep your information
We may keep your order information for customer support, warranty review, shipping records and future reorder support.
This helps us serve you faster when you come back for another order, especially if you want to reorder the same hair type, length, color or packaging.
You can contact us if you want to update or remove unnecessary personal information from our records.
8. Your rights
You can contact Ravi Hair anytime if you want to:
- Check what information you have shared with us
- Correct your name, phone number or shipping address
- Update your order information
- Ask us not to use your photos, videos or feedback for marketing
- Request removal of unnecessary personal information
We will review your request and support you as soon as possible.
9. Contact us
If you have any questions about this Privacy Policy or how your information is used, please contact
Ravi
Hair directly.
Ravi Hair
WhatsApp: +84 971 209 812