At Ravi Hair, we want you to receive the hair you ordered with confidence. If there is a real issue with your order, we will help you check it clearly and find a fair solution.

Does this returns policy cover your order?

Wholesale buyers only: You can order only for resale, salon services, wig production, importing or another business purpose. Ravi Hair does not accept retail or personal-use orders.

If Ravi Hair accepted your order in writing and your delivery is going to Nigeria, Ghana, Benin, Togo or Cameroon, you can use the standard evidence, claim and resolution process explained below.

If you request an exceptional delivery to the United States, Canada, the United Kingdom or European Union, you will receive any available return route, shipping responsibility, costs, evidence rules and possible remedies in writing before you pay. Standard returns service is not offered automatically for these destinations.

Confirming these details before payment helps you understand exactly what support is available if something goes wrong. You should also read the terms that apply to your order. Nothing on this page removes rights that cannot legally be excluded.

1. Please check your order when it arrives

After receiving your package, please check the hair as soon as possible.

You should check:

  1. Product type
  2. Texture
  3. Length
  4. Color
  5. Quantity
  6. Lace type, if included
  7. Bundle condition
  8. Packaging condition

This helps you report any issue early before the hair is used, installed or resold.

2. Record an unboxing video

To protect your order, we strongly recommend recording an unboxing video before opening the package.

Your video should show:

  1. The unopened package
  2. The shipping label
  3. The package being opened
  4. All items inside the package
  5. Any visible problem, if there is one

This proof helps us check the issue faster and more fairly.

3. When you can request a return or exchange

You may request a return or exchange if the issue is confirmed to be Ravi Hair’s mistake.

This may include:

  1. Wrong product type
  2. Wrong texture group
  3. Wrong color compared with the confirmed order
  4. Wrong quantity
  5. Missing item
  6. Visible product defect before use
  7. Package content clearly different from the invoice

Please contact us as soon as you notice the issue.

4. Time limit for reporting an issue

Please contact Ravi Hair within 7 days after receiving your package.

To help us review your case, please send:

  1. Your order number or invoice
  2. Clear photos of the product
  3. Clear videos of the issue
  4. Unboxing video, if available
  5. A short explanation of the problem

Reports sent after 7 days may be difficult to verify, especially if the hair has already been used, installed, washed or processed.

5. Return and exchange conditions

To be accepted for return or exchange, the hair must stay in its original condition.

The hair must be:

  1. Unused
  2. Unwashed
  3. Uninstalled
  4. Uncut
  5. Uncolored
  6. Unbleached
  7. Unpermed
  8. Not chemically treated
  9. Kept in its original bundle or packaging

If the hair has been changed after delivery, we may not be able to confirm whether the issue came from

Ravi

Hair, shipping, installation or customer handling.

6. Items that may not be returnable

Some products may not be returnable unless Ravi Hair confirms that the issue was caused by us.

This may include:

  1. Customized orders
  2. Colored hair orders
  3. Special texture orders
  4. Made-to-order wholesale orders
  5. Private-label packaging orders
  6. Hair that has been washed, installed or processed
  7. Hair damaged by bleaching, dyeing, heat or chemical treatment
  8. Hair returned without approval from Ravi Hair

Please confirm carefully before payment if your order is customized or made to your specific request.

7. Issues not covered by return or exchange

Returns or exchanges may not apply if the issue is caused by customer handling, third-party processing or personal preference after confirmation.

This may include:

  1. Choosing the wrong length, color or texture
  2. Changing your mind after the order is prepared
  3. Damage from bleaching or dyeing
  4. Damage from excessive heat
  5. Damage from incorrect washing or care
  6. Damage from installation or removal
  7. Hair altered by a salon, stylist or third party
  8. Slight natural differences in raw or human hair texture

Human hair is a natural product, so small differences in wave pattern, color tone or bundle appearance may happen.

8. Return approval process

Please do not send any product back before Ravi Hair approves the return.

The return process is:

  1. Contact Ravi Hair through WhatsApp
  2. Send your invoice or order details
  3. Send photos, videos and explanation
  4. Wait for our review
  5. Receive return or exchange instructions if approved
  6. Send the product back according to the instructions
  7. Wait for final checking after the product arrives

Unapproved returns may not be accepted.

9. Return shipping fee

The return shipping fee depends on the reason for the return.

If the issue is confirmed to be Ravi Hair’s mistake, we will discuss a fair solution with you.

If the return is caused by customer-side reasons, such as wrong choice, change of mind or incorrect order confirmation, the customer may need to cover the return shipping fee and related costs.

10. Available solutions

After checking the issue, Ravi Hair may offer one of the following solutions depending on the case:

  1. Exchange
  2. Replacement
  3. Repair support
  4. Partial compensation
  5. Store credit
  6. Refund, if applicable and approved

The final solution depends on the product condition, issue type, order status and proof provided.

11. Refund policy

Refunds are only available when the case is approved by Ravi Hair.

If a refund is approved, the refund amount and processing time will depend on:

  1. Payment method
  2. Order status
  3. Product condition
  4. Return shipping result
  5. Bank or payment provider processing time

Transaction fees, bank charges, currency conversion fees or shipping fees may not be refundable unless both sides agree otherwise.

12. Contact us

If you need help with a return or exchange request, please contact Ravi Hair as soon as possible.

Ravi Hair

WhatsApp: +84 971 209 812

Helpful next steps

For the proof required before dispatch, read the Quality Guarantee. For the written order record used during claim review, see the Order & Payment Policy.