• Shipping

Guide

At Ravi Hair, we want your hair order to be packed carefully, shipped clearly and delivered with less confusion.

This guide explains how shipping works, what information you need to provide, and how we support you during delivery.

Can your order use our standard shipping support?

Wholesale buyers only: You can order only for resale, salon services, wig production, importing or another business purpose. Ravi Hair does not accept retail or personal-use orders.

If you receive wholesale hair in Nigeria, Ghana, Benin, Togo or Cameroon, you can use Ravi Hair’s standard shipping support after your order is accepted.

If you need delivery to the United States, Canada, the United Kingdom or European Union, standard fulfillment is not currently available. Ask us to check your destination before you pay; a shipping quote, courier route, customs support, delivery time or return route cannot be guaranteed outside the primary service area.

If your destination is approved as an exception, you may need to nominate a cargo agent and confirm special shipping and claim terms in writing. Confirm whether you can place the order and review the terms that protect both sides before payment.

1. Shipping options

For an accepted order within our standard service area, Ravi Hair can support different shipping options depending on the destination, order size and delivery needs.

You may choose:

  1. Your own shipping agent in Vietnam
  2. A cargo agent recommended or accepted by both sides
  3. International courier service, such as DHL, FedEx, UPS or other available couriers
  4. Other shipping methods agreed before dispatch

If you already have a trusted agent, you can send us their information. If you do not have one, we can help you check available shipping options for your destination.

2. Shipping with your own agent

If you want to use your own agent, please send Ravi Hair the agent’s details before your order is packed.

Please provide:

  1. Agent name
  2. Agent phone number
  3. Agent address in Vietnam
  4. Contact person
  5. Delivery instructions
  6. Any required shipping code or customer code

This helps us deliver your package to the correct agent and avoid unnecessary delay.

Once the package is handed over to your agent, your agent will be responsible for international shipping, customs process, tracking and final delivery.

3. Shipping by international courier

If you prefer courier shipping, Ravi Hair can help arrange shipment through available courier services.

Courier shipping is usually easier for you to track because it may provide a tracking number after dispatch.

Before shipping, we will confirm:

  1. Receiver name
  2. Phone number
  3. Shipping address
  4. Destination country
  5. Package information
  6. Shipping fee, if available

7. Estimated delivery time, if available

Please check all shipping information carefully before dispatch. Wrong receiver details may cause delay, return or extra delivery fees.

4. Shipping fee

The shipping fee depends on your destination country, package weight, courier or agent, and shipping method.

Your shipping fee may be confirmed:

  1. Together with your product quotation
  2. After the final package weight is checked
  3. Directly by your shipping agent
  4. Before dispatch if Ravi Hair arranges courier shipping

If the shipping fee changes because of package weight, destination, courier update or agent requirement, we will inform you before shipping.

5. Preparation before shipping

Before your order is shipped, Ravi Hair will prepare and check the package carefully.

Depending on your order, we may check:

  1. Product type
  2. Length
  3. Texture
  4. Color
  5. Quantity
  6. Bundle condition
  7. Packaging condition
  8. Customer label or packaging request, if agreed

This helps you receive the correct order and reduce mistakes before the package leaves

Vietnam.

6. Photos and videos before shipping

For your confidence, you can request photos or videos before shipping.

Ravi Hair may send you:

  1. Product photos
  2. Product videos
  3. Packing photos
  4. Package weight photos, if available
  5. Shipping label or waybill photo, if available

This helps you check the order before it is dispatched, especially for wholesale orders or orders for your customers.

7. Estimated delivery time

Delivery time depends on the shipping method, destination country, customs process and courier or agent schedule.

Ravi Hair can give you an estimated delivery time when available, but the final delivery time may be affected by:

  1. Customs clearance
  2. Public holidays
  3. Weather conditions
  4. Courier delays
  5. Local delivery issues
  6. Incorrect receiver information
  7. Import inspection in your country

We will support you with available shipping information, but we cannot fully control delays caused by courier companies, customs or local delivery services.

8. Tracking information

If your shipping method provides tracking, Ravi Hair will send you the tracking number or shipping update after dispatch.

You can use the tracking information to follow your package and prepare for delivery.

If the tracking status does not update immediately, please allow some time. Some couriers or agents need time to scan and update the package in their system.

9. Customs, taxes and import fees

Your country may charge customs duties, import taxes, clearance fees or local delivery fees.

These fees are usually paid by the buyer unless both sides agree otherwise before shipping.

Ravi Hair is not responsible for customs duties, taxes or import fees charged by your country.

To avoid surprise costs, you should check your local import rules before placing a large order.

10. Incorrect shipping information

Please make sure your shipping information is correct before dispatch.

You should check:

  1. Full receiver name
  2. Phone number
  3. Full address
  4. City
  5. State or province
  6. Postal code, if required
  7. Country
  8. Agent details, if using an agent

If the package is delayed, returned or lost because of incorrect information provided by the customer, the customer may need to pay the extra cost.

11. Delayed shipment

If your shipment is delayed, Ravi Hair will help you check the available information with the courier or shipping agent.

To support the checking process, please send us:

  1. Your order information
  2. Tracking number, if available
  3. Screenshot of the tracking issue
  4. Message from the courier or agent, if any

We will help you follow up, but the final handling time depends on the courier, agent or customs office.

12. Damaged package

If your package arrives damaged, please record the package before opening it.

You should keep:

  1. Unboxing video
  2. Photos of the outer package
  3. Photos of the shipping label
  4. Photos of the damaged area
  5. Photos or videos of the product condition

Please contact Ravi Hair as soon as possible. These records help us check the issue and support you when discussing with the courier or shipping agent.

13. Lost package

If a package is suspected to be lost, Ravi Hair will help you check with the courier or agent based on the available shipping information.

The solution will depend on:

  1. Shipping method
  2. Courier or agent policy
  3. Tracking status
  4. Proof of dispatch
  5. Insurance, if purchased
  6. Investigation result from the shipping provider

If you need extra protection for a large order, please ask about shipping insurance before dispatch.

14. Customer responsibility

To help your order arrive smoothly, please:

  1. Provide correct shipping information
  2. Confirm your preferred shipping method before dispatch
  3. Check import rules in your country
  4. Pay customs duties or local fees if required
  5. Track your package after shipment
  6. Contact the courier quickly if they request more information
  7. Record an unboxing video when receiving the package

These steps help protect your order and make it easier to solve problems if anything happens during delivery.

15. Contact us

If you need help with shipping, delivery or tracking, please contact Ravi Hair.

Ravi Hair

WhatsApp: +84 971 209 812

Helpful next steps

Before dispatch, confirm the approved product proof under the Quality Guarantee. If delivery reveals a confirmed issue, follow the evidence and timing rules in Returns & Exchanges.